Legal notices and privacy policy

Article 1 - Legal Notices

1.1 Site (hereinafter "the site"): Allô!Solar
1.2 Publisher (hereinafter "the publisher"): Allô!Solar SAS, with a capital of €60,000,
whose registered office is located at: 3 Mail de la Méditerranée, 34550 Bessan
registered with the RCS of BEZIERS 839 440 088,
phone number: 04.67.30.96.76,
email address: bonjour@allo.solar 

1.3 Hosting provider (hereinafter "the host"): Allô!Solar is hosted by Hetzner Online GmbH, whose registered office is located at Industriestr. 25, 91710 Gunzenhausen, Germany.

Article 2 - Access to the site

Access to the site and its use are reserved for strictly personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising purposes, or any form of commercial solicitation, including the sending of unsolicited emails.

Article 3 - Content of the site

All trademarks, photographs, texts, comments, illustrations, images (animated or not), video sequences, sounds, as well as all computer applications that may be used to operate this site and more generally all elements reproduced or used on the site are protected by applicable intellectual property laws.
They are the full and entire property of the publisher or its partners. Any reproduction, representation, use, or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings upon becoming aware of these unauthorized uses does not imply acceptance of said uses and waives any legal action.

Article 4 - Site management

For proper site management, the publisher may at any time:

• suspend, interrupt, or limit access to all or part of the site, reserve access to the site or certain parts of the site to a specific category of Internet users;
• delete any information that could disrupt its operation or contravene national or international laws, or the rules of Netiquette;
• suspend the site to carry out updates.

Article 5 - Responsibilities

The publisher's responsibility cannot be engaged in case of failure, breakdown, difficulty, or interruption of operation preventing access to the site or one of its functionalities.
The connection equipment to the site that you use is under your sole responsibility. You must take all appropriate measures to protect your equipment and your own data, notably from viral attacks via the Internet. You are also solely responsible for the sites and data you consult.

The publisher cannot be held responsible in case of legal proceedings against you:

• due to the use of the site or any service accessible via Internet;
• due to your non-compliance with these general conditions.

The publisher is not responsible for damages caused to yourself, third parties, and/or your equipment due to your connection or use of the site, and you waive any action against it on this basis.
If the publisher is subject to an amicable or judicial procedure because of your use of the site, it may seek compensation from you for all damages, sums, judgments, and costs that may result from this procedure.

Article 6 - Hyperlinks

The establishment by users of all hyperlinks to all or part of the site is authorized by the publisher. Any link must be removed upon simple request from the publisher. 

Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights over the content present in said link.

Article 7 - Data collection and protection

Your data is collected by La société Allô!Solar.
Personal data refers to any information concerning an identified or identifiable natural person (the data subject); a person is considered identifiable if they can be identified, directly or indirectly, notably by reference to a name, an identification number, or one or more specific elements, unique to their physical, physiological, genetic, psychological, economic, cultural, or social identity.
The personal information that can be collected on the site is mainly used by the publisher for managing relationships with you, and where applicable, for processing your orders.

The personal data collected are as follows:

• Name and first name
• Address
• Email address
• Phone number
• Date of birth 

Financial data: in the context of payment for products and services offered on the Platform, it records financial data related to the user's credit card.

Article 8 - Right of access, rectification, and de-referencing of your data

In accordance with applicable regulations on personal data, users have the following rights:

• The right of access: they can exercise their right of access to know the personal data concerning them by writing to the following email address. In this case, before implementing this right, the Platform may request proof of identity from the user to verify its accuracy. 
• The right of rectification: if the personal data held by the Platform is inaccurate, they can request an update of the information.
• The right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws. 
• The right to restrict processing: users can request the Platform to limit the processing of personal data in accordance with the hypotheses provided by the GDPR. 
• The right to object to data processing: users can oppose the processing of their data in accordance with the hypotheses provided by the GDPR. 
• The right to data portability: they can request that the Platform provide them with the personal data they have supplied to transmit it to a new Platform.

You can exercise this right by contacting us at the following address:

Or by email, at the following address:

Any request must be accompanied by a photocopy of a valid signed identity document and specify the address at which the publisher can contact the applicant. The response will be sent within one month of receiving the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests justify it.

Moreover, since law n°2016-1321 of October 7, 2016, individuals who wish to do so have the possibility to organize the fate of their data after their death. For more information on this subject, you can visit the CNIL website: https://www.cnil.fr/.

Users can also file a complaint with the CNIL on the CNIL website: https://www.cnil.fr.

We recommend that you first contact the contact within the Platform before filing a complaint with the CNIL, as we are at your entire disposal to resolve your issue.

Article 9 - Use of data

The personal data collected from users aims to provide the Platform's services, improve them, and maintain a secure environment. The legal basis for processing is the execution of the contract between the user and the Platform. More specifically, the uses are as follows:

• access and use of the Platform by the user;
• management of the operation and optimization of the Platform;
• implementation of user support;
• verification, identification, and authentication of data transmitted by the user;
• personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
• prevention and detection of fraud, malware (malicious software), and security incident management;
• management of potential disputes with users;
• sending commercial and advertising information, according to user preferences;
• organization of the conditions for using Payment Services

Article 10 - Data retention policy

The Platform retains your data for the time necessary to provide its services or support you.
To the extent reasonably necessary or required to comply with legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information if necessary, even after you have closed your account or we no longer need it to provide you with services.

Article 11 - Sharing personal data with third parties

Personal data may be shared with third-party companies exclusively within the European Union, in the following cases:

• when the user uses payment services, for the implementation of these services, the Platform is in contact with third-party banking and financial companies with which it has entered into contracts;
• when the user publishes, in the free comment areas of the Platform, information accessible to the public;
• when the user authorizes a third-party website to access their data;
• when the Platform uses service providers to provide user support, advertising, and payment services. These providers have limited access to user data within the scope of these services and are contractually obliged to use them in accordance with applicable data protection regulations;
• if required by law, the Platform may transmit data to respond to claims against the Platform and to comply with administrative and judicial procedures;

Article 12 - Commercial offers

You may receive commercial offers from the publisher. If you do not wish to, please click on the following link: https://www.hetzner.com
Your data may be used by the publisher's partners for commercial prospecting purposes. If you do not wish to, please click on the following link: https://www.hetzner.com
When browsing the site, if you access personal data, you must refrain from any unauthorized collection, use, or acts that could infringe on privacy or reputation. The publisher declines all responsibility in this regard.
Data is stored and used for a duration compliant with current legislation.

Article 13 - Cookies

What is a "cookie"? A "Cookie" or tracker is a file placed on a device (computer, tablet, smartphone,…) and read, for example, when visiting a website, reading an email, installing or using software or a mobile application, regardless of the device used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi ).
By browsing this site, "cookies" from the company responsible for the site and/or third-party companies may be placed on your device.
During your first visit to this site, an explanatory banner about the use of "cookies" will appear. By continuing to browse, the customer and/or prospect will be deemed informed and to have accepted the use of said "cookies". The consent given will be valid for a period of thirteen (13) months. Users can disable cookies through their browser settings.
All collected information will only be used to monitor the volume, type, and configuration of traffic using this site, to develop its design and layout, and for other administrative and planning purposes, and more generally to improve the service we offer you.
The following cookies are present on this site:

Google Cookies:

• Google Analytics: measures the site's audience.
• Google Tag Manager: facilitates the implementation of tags on pages and manages Google tags. 
• Google Adsense: Google's advertising network using websites or YouTube videos as support for its ads. 
• Google Dynamic Remarketing: offers dynamic advertising based on previous searches. 
• Google Adwords Conversion: tracks Adwords advertising campaigns. 
• DoubleClick: Google's advertising cookies for displaying banners.

Facebook Cookies:

• Facebook Connect: allows identification using a Facebook account.
• Facebook Social Plugins: allows liking, sharing, commenting on content with a Facebook account.
• Facebook Custom Audience: allows interaction with the audience on Facebook.

Twitter Cookies:

• Twitter Button: allows easy sharing and displaying Twitter content. 
• Twitter Advertising: displays and targets ads via Twitter's advertising network.

The lifespan of these cookies is thirteen months.
For more information on the use, management, and deletion of "cookies," for all browsers, please visit: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

Article 14 - Product photographs and representations

Photographs of products accompanying their descriptions are not contractual and do not bind the publisher.

Article 15 - Applicable law

These terms of use of the site are governed by French law and are subject to the jurisdiction of the courts of the publisher's registered office, without prejudice to specific jurisdiction arising from a particular law or regulation.

Article 16 - Contact us

For any questions, information about the products presented on the site, or regarding the site itself, you can leave a message at the following address bonjour@allo.solar